Providing services to over 12,000 customers from
South Anchorage to the Mat-Su Valley!
Dispatcher and Customer Service Sales Representative
Position Overview
For over 17 years, Alaska Pet and
Yard Services, LLC (APYS) has been providing dog waste cleanup services to
over 12,000 customers from South Anchorage to the Mat-Su Valley.
The Dispatcher and Customer Service Sales Representative
works closely with our customers, management and the field service team.
As a Dispatcher and Customer Service Sales Representative, your job duties include
providing customers service and inside sales to customers, dispatching and routing personnel to customer job sites, communicating
with customers and field team members, and providing guidance to the field
service employees where needed. Our office is located in Eagle River.
Candidate must be comfortable working in an office in Eagle River.
This position requires someone with the natural
ability to be a voracious problem solver, assertive, juggle multiple tasks
while having excellent communication skills to work with many different
personalities.
Primary Responsibilities
This position fills two needs for our company. One
is being a dispatcher for our field team, but also a customer service
& sales representative for our customers.
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Provide customer service to our customer base.
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Suggest and upsell to our customer base.
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Be comfortable calling our inactive customers to make them aware of
our current promotions.
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Sign up new customers.
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Help our current customer base with their service accounts.
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Manage field service
scheduling and routing.
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Upload routes to field
staff tablets for the following days workload.
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Conducting follow-up calls
with team members and customers to ensure customer satisfaction.
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Respond to customer
complaints ensuring proper handling to achieve excellent customer
satisfaction.
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Communicate clearly with
service employees, team leads and management to resolve customer
concerns.
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Be an office representative at company field team meetings.
Work with Field Team Leads and Management regarding service team
meetings with bullet point topics that involve overall updates, issues
and field team reminders from the following week.
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Maintain day-to-day
working knowledge of all work in the field. Sharing this knowledge
with management and team members when required.
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Support sales, marketing
and management initiatives.
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Identify opportunities for
enhancements in operations when applicable.
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Process new service
orders.
Skills
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Entrepreneurial Mindset -
An attitude and approach to thinking that actively seeks out change,
rather than waiting to adapt to change. A mindset that embraces
questioning, innovation, service and continuous improvement.
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People Person -
The position requires the
natural ability to work with various personalities within the team
environment and with our customers.
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Positivity & Optimism -
Have a “can do”, positive and optimistic demeanor.
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Exceptional Communication Skills -
The ability to naturally build
rapport, listen well, and can vary their communication
style
to suit circumstances and various personalities. Ability to relay
information in a fast-paced environment.
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Decision Making -
The ability to make decisions and problem solve when needed.
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Self-Motivation -
The ability to stay
self-motivated and take initiative is a key component to being
successful in this position.
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Voracious Problem-Solving Skills -
The ability to creatively think outside of the box and independently
problem solve is critical in this mid-management position.
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Time Management and ability to work under pressure -
This position demands an
individual that has excellent time management skills to juggle the
responsibilities. Ability to work under stress and remain calm and to
calm other people during rapidly changing circumstances. During our
spring busy season, the pressure can be intense! A large bulk of our
company revenue comes from the spring season.
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Optimistic and positive mindset! - This is critical to the culture of
our entrepreneurial company.
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Organizational Skills - Excellent organizational skills to manage
dispatch board schedules, routes, work with team members and our
customers.
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Computer Savy - Solid knowledge of general day to day business
applications. We are a highly automated company.
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Multitasking Skills - Ability to multitask with different, and
sometimes conflicting, events happening at the same time.
Minimum Qualifications & Educational Requirements
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High School Diploma -
required.
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Bachelor’s degree relevant
to position is a plus!
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Be able to write
professionally and clearly (i.e. draft emails, customer letters,
notices, etc professionally and clearly).
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Minimum 2 years of office
customer service
experience required.
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Experience working for a
large pet waste cleanup company, a lawn maintenance company or a
landscaping company is a PLUS!
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Resume track record that
shows commitment to sticking with employers vs job hopping. We
are looking for a candidate that will be a long-term employee. It will
take a minimum of 1 year to learn the basics of the job and a minimum
of two years to know the job well.
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Knowledge of typical
business computer applications.
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Knowledge of Apple iPad’s
and iPhones.
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No criminal background -
We are a contractor on the military bases, and they require a clean
criminal background.
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Current driver’s license.
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No drug use policy – Must
be able to pass a drug test.
Hours
June through Mid-March:
Mid March through May (our busy spring season):
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8:AM to 6:PM, Monday - Friday
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During the spring snow melt season, Saturday's
would be required on an alternating schedule with other
Dispatcher and Customer Service Representative's. Our spring
snow melt season usually last 8-10 weeks. The season can start as
early as March and end as late as the end of May.
Compensation
Starting
$18 DOE
Apply
Email resume with cover letter to:
mike@alaskapetandyardservices.com
© Alaska Pet & Yard Services, LLC
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