How does your guarantee work?

 

Guarantee? What guarantee?  (Just kidding!!! )

 

We strive for 100% satisfaction.  However, there are times that we miss a pile or two due to fallen leaves, shade, shadows, bright sunshine, recent snow fall, etc. 

 

Sometimes poop smears in grass or rocks and we can not completely get it out. If you would like us to spray down any smeared areas with your hose please contact us to make arrangements since there will be an additional fee involved.

 

If you feel that you received poor service during any scheduled clean-up day please make sure to contact us "within 24 business hours".  Otherwise we can not correct the problem.  If you receive voice mail when you call please leave us a detailed message with your service address and we will send someone out the next day. Feel free to call after hours and leave a message. In most cases we can have a Service Technician dispatched the very next day.

 

High Turn Over:  Since picking up poop is not a “career” please understand that our company has a high employee turn over. However, all employees authorize a background check prior to being hired.  Please note that if you are missed on your scheduled service day or service instructions are not followed correctly please understand that it is most likely due to a new employee learning the route. “However, please call our office so we can correct the problem.” Your feedback will be used to help the employee learn and allow our company to quickly correct the problem. Your feedback is always important to our company!!!

 

“We view complaints as an opportunity so please call us when you have concerns and please leave a message if you receive voice mail!” - “Your business is very important to us!!!”

 

Lawn Mowing Policy: We ask that our customers mow their lawns once per week.  If the grass is not mowed on a weekly basis please note that we can not guarantee our work. If lawn maintenance services is needed please call us for rates. 337-POOP

 

Leaf Raking Policy: Please understand that fallen leaves must be raked up in order for us to find the waste. If your yard has leaves that have not been raked up since the fall season we can not guarantee our work. If you would like us to rake up your leaves please contact us. We can do so for a fee.  337-POOP

 

Snow Policy: On snow days we will follow up on your next scheduled service day.  (Simply because we won’t be able to find any poop.)  Please note that you will not receive a credit for that week.  However, all the poop that becomes buried in the snow will be picked up at no additional charge to you in the Spring. “We do not charge overtime!” Please note that if you discontinue your services before the end of spring you will not receive a credit.

 

 

© Alaska Pet & Yard Services, L.L.C.

 

 

 

 

 

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