COVID-19 RESPONSE

& CHANGE IN PROCESSES


 

***This response includes changes to how customer yards are serviced. Please read thoroughly. 

To all of our valued customers,  

As everyone is aware COVID-19 is a global pandemic. Our company provides an essential dog waste cleanup service to almost 1000 customers on a weekly basis and over 7000 on an as needed basis. Many of our customers are elderly and disabled. 

As a community, it is important that we all do our part to meet the objective of slowing the spread of COVID-19. We have collaborated with every team member to determine which team members would prefer to continue working and which team members would prefer to “Hunker Down” at their home. The team members that prefer to work in the field made some requirements for their own safety and the safety of our community. Our overall objective response is to:  
  • Slow the spread of COVID-19 so our local medical resources do not get overwhelmed and can provide help to all that may need it.

  • Keep the health interest of our employees, customers and their pets at the forefront.

  • Reduce the health hazard of spreading diseases and pollution into our water ways by cleaning up dog waste from customer locations.

  • Follow CDC recommendations of maintaining a MINIMUM of 6 foot social distancing.
In cooperation with our employee’s feedback, we have made the following changes in our process when servicing yards:
  • Social distancing is critical. In order to receive services, we ask that customers stay in their home while we are servicing their yard. Employees are instructed to leave the premises if the customer chooses to not honor our request. 

  • We will not be placing door hangers at customer locations after servicing yards.

  • We will not be knocking on doors if there are problems with being able to service a yard. If there is a problem, we will call from our vehicle instead. The number will be blocked since they will be using their cellular phone. If a yard needs to be rescheduled, please call our office at 337-7667 (337-POOP).

  • Trash Can's: Dog waste will continue to be double bagged and placed in a location that our customers designate. However, for those that normally have us place their bag of waste in their trash can, we will no longer be doing so. This new policy will eliminate one additional contact surface that contributes to the spread of COVID-19. Bag(s) of waste will be placed on the side of the trash can. We understand that this will be an inconvenience for our customers, but slowing the spread of COVID-19 requires changes that are inconvenient. Under normal circumstances, our customer’s touch their trash can lids regularly and we touch hundreds of trash can lids per week. Please note that even though our field employees wear gloves, please put use some kind of personal protection on your hands when putting the bag(s) of waste in your trash can.

  • With gloves, our field employees will continue to touch gate latches to access/secure yards. The security of your dog(s) is very important to us.

    • We ask that customers use CDC approved disinfectants that kills COVID-19 to clean the surface of gate latches. With the severe shortage of sanitary supplies at this time there is not enough available for us to wipe down 1000 plus gate latches per week. Your help with this process will slow the spread of COVID-19.

    • Reminder: If your gate requires maintenance, please fix it so we can access your yard. If a field employee does not feel confident that the gate can be re-secured to keep your dog(s) safe, the yard will not be serviced.
As COVID-19 continues to spread we will adapt and make any necessary changes to the way we do business.  

Our company and employees are taking this seriously! We respectfully ask that our community members do their part as well.  

Stay healthy and well! 

Mike Conner
President Alaska Pet and Yard Services, LLC

 

UPDATES

 

March 27th, 2020 Today, Governor Dunleavy announced the “Alaska Essential Services and Critical Workforce Infrastructure Order”.

Our company is listed as an essential service under section vi. 7 & 20. We are authorized to continue operations.

Section vi. 7.
Sanitation Service.  

We provide dog waste cleanup sanitation services to help keep our waterways from pollution from dog waste. 

Section vi. 20.
All other businesses that can maintain Social Distancing Requirements (defined below) and prohibit congregations of no more than 10 people in the business at a time (including employees).

Our company does not have a brick and mortar "facility". It operates as a home based remote entity utilizing technology for its business infrastructure.  Our Field Route Drivers operate independently and are managed remotely. They do not report to a “facility” at the beginning or the ending of their day. Reporting is done virtually utilizing technology. They utilize a tablet with an internet connection to receive daily routes and start from their homes. Under limited circumstances, Field Route Drivers may have one additional employee with them for training purposes. Given the nature of the job, we are already adapted to the PPE requirements of COVID-19.

When employees are off work, they are advised to cooperate with the Social Distancing mandate ordered by the Governor.

 

UPDATE - March 20th, 2020


The Mayor of Anchorage issued a “Hunker Down” order. Non-essential businesses must close their premises.

The order is to begins Sunday, March 22nd.  We support the objective of slowing the spread of COVID-19.

As a community, it is critically important that we reduce the curve of how quickly the virus spreads. We only have so many hospital resources to help the people that will be severely impacted by this virus. Our company provides an essential service since dog waste can be a health hazard. 

The Municipality of Anchorage has an ordinance on dog waste. Dog waste can be a health hazard if allowed to accumulate! If unmaintained, dog waste can spread diseases and is one of the largest causes of water pollution in streams and creeks.

More information provided by the Municipality of the ordinance for dog waste can be found at: https://www.muni.org/Departments/health/Admin/animal_control/Pages/scoop.aspx 

Unfortunately, the spring melt season is upon us. Dog owners are fully aware of what happens when the spring melt season takes place. When snow melts, dog waste is revealed. No matter how vigilantly dog waste is picked up during the winter, there is no way to 100% keep up with the task because of the snow storms throughout the winter.   

Our operational structure is very unique. Our field employees operate very independently. They start from their homes utilizing technology to obtain their routes for each day. Supplies are obtained from an unmanned, but secured facility.

Due to the virtually non-existent contact with people, our field employees have one of the best employment positions available to slow the spread of COVID-19.  Our company does not have a brick and mortar "facility". It operates as a home based remote entity utilizing technology for its business infrastructure. We will be operating with only a couple people answer phones so our response time will be slow, but customers can utilize our website to update information and communicate with us as well.    Office and Field employees will “Hunker Down” after business hours to continue doing their part to slow the spread of COVID-19.

  

 

© Alaska Pet & Yard Services, L.L.C.

 

 

 

 

 

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