& CHANGE IN PROCESSES
***This response includes changes to how customer
yards are serviced. Please read thoroughly.
To all of our valued customers,
As everyone is aware COVID-19 is a global pandemic.
Our company provides an essential dog waste cleanup service to almost 1000
customers on a weekly basis and over 7000 on an as needed basis. Many of
our customers are elderly and disabled.
Our overall objective response is to:
In cooperation with our employee’s feedback, we
have made the following changes in our process when servicing yards:
spread of COVID-19 so our local medical resources do not get
overwhelmed and can provide help to all that may need it.
health interest of our employees, customers and their pets at the
health hazard of spreading diseases and pollution into our water ways
by cleaning up dog waste from customer locations.
recommendations of maintaining a MINIMUM of 6 foot social distancing.
We ask that
customers stay six feet away from our field employees while they are
servicing the yard.
We are not
placing door hangers like "You've been scooped!" at customer locations after servicing yards.
With gloves, service employees will open and close gates as
normal. We ask that customers disinfect their gate latches. As a
reminder, please make sure to properly maintain the functionality of
With gloves, service employees will place bags
of waste in your trash can. This will only be done if you've
communicated to the office that you'd like the bag of waste placed
inside of your trash can. Only the office can make permanent changes
to work orders. We ask that customer disinfect their
06/10/20 We are not
knocking on doors if there are problems with being able to service a
yard. If there is a problem, the service employee will call from their vehicle.
The number will be blocked since the field employee will be using their cellular
phone. If a yard needs to be rescheduled, please call our office at
06/10/20 Trash Can's: Dog
waste will continue to be double bagged and placed in a location that
our customers designate. However, for those that normally have us
place their bag of waste in their trash can, we will no longer be
doing so. This new policy will eliminate one additional contact surface
that contributes to the spread of COVID-19. Bag(s) of waste will be placed on the side of the trash can. We understand
that this will be an inconvenience for our customers, but slowing the
spread of COVID-19 requires changes that are inconvenient. Under
normal circumstances, our customer’s touch their trash can lids
regularly and we touch hundreds of trash can lids per week. Please
note that even though our field employees wear gloves, please use
some kind of personal protection on your hands when putting the bag(s)
of waste in your trash can.
Stay healthy and well!
Alaska Pet and Yard Services, LLC
© Alaska Pet & Yard Services, L.L.C.
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