COVID-19 RESPONSE

& CHANGE IN PROCESSES


 

***This response includes changes to how customer yards are serviced. Please read thoroughly. 

To all of our valued customers,  

As everyone is aware COVID-19 is a global pandemic. Our company provides an essential dog waste cleanup service to almost 1000 customers on a weekly basis and over 7000 on an as needed basis. Many of our customers are elderly and disabled. 

Our overall objective response is to:  
  • Slow the spread of COVID-19 so our local medical resources do not get overwhelmed and can provide help to all that may need it.

  • Keep the health interest of our employees, customers and their pets at the forefront.

  • Reduce the health hazard of spreading diseases and pollution into our water ways by cleaning up dog waste from customer locations.

  • Follow CDC recommendations of maintaining a MINIMUM of 6 foot social distancing.
In cooperation with our employee’s feedback, we have made the following changes in our process when servicing yards:
  • Social distancing is critical. In order to receive services, we ask that customers stay six feet away from our field employees while they are servicing their yard.

  • We will not be placing door hangers at customer locations after servicing yards.

  • We will not be knocking on doors if there are problems with being able to service a yard. If there is a problem, we will call from our vehicle instead. The number will be blocked since they will be using their cellular phone. If a yard needs to be rescheduled, please call our office at 337-7667 (337-POOP).

  • Trash Can's: Dog waste will continue to be double bagged and placed in a location that our customers designate. However, for those that normally have us place their bag of waste in their trash can, we will no longer be doing so. This new policy will eliminate one additional contact surface that contributes to the spread of COVID-19. Bag(s) of waste will be placed on the side of the trash can. We understand that this will be an inconvenience for our customers, but slowing the spread of COVID-19 requires changes that are inconvenient. Under normal circumstances, our customer’s touch their trash can lids regularly and we touch hundreds of trash can lids per week. Please note that even though our field employees wear gloves, please put use some kind of personal protection on your hands when putting the bag(s) of waste in your trash can.

  • With gloves, our field employees will continue to touch gate latches to access/secure yards. The security of your dog(s) is very important to us.

    • We ask that customers use CDC approved disinfectants that kills COVID-19 to clean the surface of gate latches.

    • Reminder: If your gate requires maintenance, please fix it so we can access your yard. If a field employee does not feel confident that the gate can be re-secured to keep your dog(s) safe, the yard will not be serviced.
Stay healthy and well! 

Alaska Pet and Yard Services, LLC

  

 

© Alaska Pet & Yard Services, L.L.C.

 

 

 

 

 

Pet Waste Removal

Dog Waste Removal

Dog Poop Clean up

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Alaska Pooper Scooper

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